This Privacy Policy applies to TheNomoCharms website (thenomocharms.com) and all services offered by us. By visiting our website or placing an order, you agree to the terms outlined in this policy.

This policy may be updated from time to time. We will notify you of any significant changes via our website or email.

We collect only the information that is necessary to process your orders and provide you with the best shopping experience. This includes:

• Full name and contact number
• Email address for order confirmation and updates
• Shipping address and billing address
• Payment information (processed securely — we do not store card details)
• Order history and purchase preferences
• Device and browser information (for website analytics only)

Your information is used solely to serve you better. Here is how:

• To process and fulfil your orders accurately
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your queries, returns, or complaints
• To send you exclusive offers and new collection launches (only if you opt in)
• To improve our website experience based on usage patterns
• To prevent fraud and maintain the security of our platform

We do not sell, rent, or trade your personal information to any third party. Your data is shared only when absolutely necessary:

• Shipping Partners — To deliver your order to your address (name, phone, address only)
• Payment Gateways — To securely process your payment (Razorpay / Paytm / UPI)
• Shopify Platform — Our e-commerce platform that powers our website
• Legal Requirements — If required by law or government authority

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site performance.

• Essential cookies — Required for the website to function properly
• Analytics cookies — Help us understand how visitors use our site
• Preference cookies — Remember your cart and login session

You can disable cookies from your browser settings, though some features of the website may not function correctly as a result.

You have full control over your personal data. You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing emails at any time (unsubscribe link in every email)
• Withdraw consent for data processing at any time

To exercise any of these rights, simply email us at hello@thenomocharms.com and we will respond within 5 business days.

We take the security of your personal information seriously. Our website uses SSL encryption (HTTPS) to ensure all data transmitted between your device and our servers is secure.

• All payment transactions are encrypted and processed by trusted payment gateways
• We never store your full card details on our servers
• Access to customer data is restricted to authorised personnel only
• Regular security checks are performed on our platform

TheNomoCharms is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Continued use of our website after any changes constitutes your acceptance of the updated policy.